FAQ

 
 


Q: WHAT ARE THE PAYMENT METHODS?

A: We offer you direct payments with VISA, MasterCard, American Express or PayPal.


Q: HOW LONG WILL IT TAKE BEFORE I RECEIVE MY ORDER?

A: The delivery time depends on where you live. You can find more information about the delivery under “Shipping & Handling”.


 Q: ARE ALL YOUR LASHES CRUELTY FREE?

A: YES, all of our lashes are 100% cruelty free and vegan! The lashes are made of synthetic fibers also known as "Korean silk" in the lash industry. The material feels just as soft as silk and they feel so natural just because of the high quality of material and the special 3D technique they are made off.


Q: DO YOU SHIP WORLDWIDE?

A: Yes, we ship worldwide! If you want more information about shipping you can find it under “shipping & handling”.


Q: IS LASH GLUE INCLUDED WITH THE LASHES?

A: No, the glue is not included with lashes. We recommend you to buy DUO Adhesive for best lash result. 


Q: Can I return my item/s?

A: Yes, you have the right to return or exchange your item/s to us (ONLY if the sealing on the lash box is unbroken!) within 14 days after receiving your delivery. Please note! Returns and exchanges are at your own expense unless the item is defective or if we have sent you the wrong piece.
You can find more information about our return policy HERE (or under “Returns & Exchanges).